by TimStone » Mon Feb 05, 2018 5:23 pm
When Satya Nadella took over as CEO, he established the "freedom to create" philosophy and shared it with all Microsoft staff ( in a memo later made public ). It places an emphasis on ideas and creative exploration rather than the stability of products, and their use in the "real world."
I expressed my concerns at the time ( directly to him by email which he did read, and to which he responded ), followed by specific reports to his assistant. In some cases, I worked with the administrative team for months following up on bugs in their own hardware ( Surface ), and specific software issues. In most cases, the programming engineers will do little or nothing to fix the mistakes they have made.
Microsoft support has fallen apart. It is mostly scripted responses to input that often do not at all relate to the actual problems reported. My clients are growing very frustrated with these updates. Every time they happen overnight, the networking doesn't work. They get no real notifications. Instead they are learning to down all computers, and then bring them back up to complete the updates, and return ( hopefully ) to operation.
I share this because we are all experiencing issues. I would like to encourage you to send an email with your concerns directly to Satya Nadella. Maybe enough input will get him to return some focus to quality control on a product most of the world's computers depend on to operate essential services and businesses.