by James Bott » Mon Jun 27, 2016 7:46 pm
Tim,
I have about a year old HP laptop with a Synaptics touchpad. It worked great until I upgraded to Win 10. I like Win 10, but this touchpad issue is a constant irritant.
I upgraded to Win 10 about 6 months ago. The touchpad driver has an option to disable the touchpad whenever a USB mouse is connected--but it has no effect. My only other option is to disable the driver, but it gets re-enabled upon returning from sleep, hibernate or rebooting.
There was an automatic driver update just last week, but it didn't fix the problem.
I cannot find anywhere to report this to Microsoft or Synaptics. It seems Synaptics has no provision for customer support, I assume they want you to contact the hardware vendor. Sure, then HP just has to go to Synaptics. There are lots of others with HP & Synaptics having the same problem (according to various internet forums). Microsoft seems to only have phone support and I don't care to wait on hold for a hour just to report a problem.
Of course, this could be a Windows issue, a driver issue, a hardware issue, a software conflict issue, or ? And yes, it might not directly be a Win 10 issue at all, but I didn't have it until after I upgraded.
James
FWH 18.05/xHarbour 1.2.3/BCC7/Windows 10